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Refund and Return
Refund and Return
Effective Date: November 11,2023
- Introduction
· At Greenway Supplies & Equipment Limited ("Greenway", "we", "us", or "our"), we strive to ensure that our customers are fully satisfied with their purchases. This Refund and Return Policy outlines the procedures and conditions under which returns and refunds are processed. - Eligibility for Returns
· Products must be returned within [30] days of purchase.
· Items must be in their original condition, unused, and with all packaging and accessories.
· Certain goods are exempt from being returned, including custom-made items, perishable goods, and personal care products. - Return Process
· To initiate a return, contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
· Package the item securely and include any accompanying accessories or documentation.
· Clearly mark the RMA number on the outside of the package.
· Ship the item to the specified return address. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item). - Refunds
· Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
· Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. - Exchanges
· We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service. - Shipping Costs for Returns
· Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
· In cases where the return is due to our error, we will cover the return shipping costs. - Restocking Fees
· A restocking fee may apply to some returns. This will be communicated at the time of the return request. - Damaged or Incorrect Items
· If you receive a damaged or incorrect item, please contact us immediately to rectify the issue. - Limitation of Liability
· Greenway is not responsible for any personal damage or loss caused by the use of the products. - Changes to the Refund and Return Policy
· We reserve the right to modify this policy. Any changes will be effective immediately upon posting on our website. - Contact Information
· For any questions or concerns regarding returns or refunds, please contact our customer service team at [Contact Email/Phone Number]. - Governing Law
· This Refund and Return Policy is governed by the laws of Canada and the province of Saskatchewan.
By purchasing from Greenway Supplies & Equipment Limited, customers agree to be bound by the terms of this Refund and Return Policy.