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Shipping Policy

Shipping Policy

Effective Date: November 11,2023

  1. Overview
    · Greenway Supplies & Equipment Limited ("Greenway", "we", "us", or "our") is committed to delivering your orders efficiently and reliably. This Shipping Policy outlines the terms and conditions of our shipping services.
  2. Shipping Destinations
    · We ship products across Canada and to select international destinations. Please note that certain products may be restricted from international shipping due to legal or logistical reasons.
  3. Shipping Methods
    · Standard Shipping: Offers a balance of speed and cost-effectiveness.
    · Expedited Shipping: Faster delivery for an additional fee.
    · Freight Shipping: For large or heavy items requiring special handling.
  4. Shipping Costs
    · Shipping costs are determined based on the size, weight, and destination of the order. Accurate shipping costs will be calculated and displayed at checkout.
  5. Order Processing Time
    · Orders are typically processed within [1-3] business days. Custom or large orders may require additional processing time.
  6. Delivery Time frames
    · Delivery times vary based on the shipping method and destination:
    · Standard Shipping: 10 business days within Canada.
    · Expedited Shipping: 3 business days.
    · Freight Shipping: Timelines provided on a case-by-case basis.
  7. Tracking and Notifications
    · Once your order is shipped, in some cases, we may provide you with a tracking number via email. You can use this number to track your order's progress.
  8. Shipping Carriers
    · We partner with reputable carriers such as Canada Post, UPS, FedEx, and others to ensure safe and timely delivery.
  9. Packaging
    · All items are securely packaged to prevent damage during transit. We strive to use environmentally friendly packaging materials where possible.
  10. International Shipping
    · For international shipments, customers are responsible for any customs, duties, and taxes imposed by their country.
    · Delivery times for international orders may vary due to customs processing.
  11. Damaged or Lost Shipments
    · If your order arrives damaged or is lost in transit, please contact us immediately. We will investigate and resolve the issue, which may include a replacement or refund.
  12. Changes to Shipping Policy
    · We reserve the right to modify this Shipping Policy. Any changes will be posted on our website and become effective immediately.
  13. Contact Information
    · For questions or concerns regarding shipping, please contact our customer service team at [Contact Email/Phone Number].
  14. Governing Law
    · This Shipping Policy is governed by the laws of Canada and the province of Saskatchewan.

By placing an order with Greenway Supplies & Equipment Limited, you agree to the terms set forth in this Shipping Policy.